20 minutes and counting ...

I’m on hold with my bank’s contact centre trying to get an advanced credit card renewal and have only just found out that it’s the guy’s first day. Argh. My card expires in January, and since I’m going to be out of the country at the time, I figured it best to get the replacement card now. They’ve done this for me before at no charge, and he’s just told me he’s going to have to charge me $10 for it. When I queried this, he put me on hold again … so still have to see what he’s going to come up with …

Dammit Brett, get it sorted. Poor guy, having to deal with me while he’s still in training.